Launch a dating brand with us.
For publishers, broadcasters and membership organisations exploring a white-label dating product. We'll get back to you with availability and a brief discovery call.
Please choose if you have a business partnership query or a dating site member question. This will help us route your query to the right team, ensuring the speediest response — usually within one working day, and usually much faster.
For publishers, broadcasters and membership organisations exploring a white-label dating product. We'll get back to you with availability and a brief discovery call.
If you need help with your member profile or have a billing query, please use the contact section on the dating site you joined. This will send your query directly to the support team responsible for the site you joined, ensuring the quickest response.
If this is not possible for any reason please use the contact form below.
If you are seeing Dating Lab on your card or bank statement it's because you have subscribed to one of the many services we operate.
We operate dating services for a wide range of media partners around the world. Customer billing is centralised in Dating Lab Limited.
You may have joined and subscribed to the likes of The Telegraph, Classic FM, WeMatch, Love2Meet, DatingBuzz or a large number of other services.
If you have a billing question please check which of our services you joined and contact the service directly using the contact link. This will ensure the quickest resolution to your query.
The best option is to visit the actual service you joined, log in and use the 'Contact' option usually located in the page footer or under 'Help'. If you do this after logging in to your profile the Customer Support team will have instant access to your details and will be able to quickly address your query.
If you know the service you joined but can't remember your login details you can still use the contact options. In this case the Customer Support team will have to try and locate your profile based on the email address, name, etc. you supply. This may delay a reply.
If you can't recall the service name at all you can contact us via this web site. Please bear in mind that this is the company corporate information site and your query will have to be passed on to the Customer Support team, which may delay your query being addressed.
The Customer Support team only operates during normal office hours Monday to Friday.
The best option is to visit the actual service you joined, log in and use the 'Contact' option usually located in the page footer or under 'Help'. If you do this after logging in to your profile the Customer Support team will have instant access to your subscription history and be able to quickly address your query.
If you know the service you joined but can't remember your login details you can still use the contact options. In this case the Customer Support team will have to try and locate your profile based on the email address, name, etc. you supply. This may delay a reply.
If you can't recall the service name at all you can contact us via this web site. Please bear in mind that this is the company corporate information site and your query will have to be passed on to the Customer Support team, which may delay your query being addressed.
The Customer Support team only operates during normal office hours Monday to Friday.
If you have a profile on one of our services and wish to delete it the best option is to visit the actual service you joined, log in and delete it by following the deletion option usually located under 'Profile > My Account'.
If you know the service you joined but can't remember your login details you can use the contact options located in the footer or under 'Help'. In this case the Customer Support team will have to try and locate your profile based on the email address, name, etc. you supply. This may delay deletion.
If you can't recall the service name at all you can contact us via this web site. Please bear in mind that this is the company corporate information site and your query will have to be passed on to the Customer Support team, which may delay your deletion being processed.
If you have reason to complain about someone's behaviour or if you believe a profile is suspicious please log in to your profile and use the 'Contact' option usually located in the page footer or under 'Help'.
All complaints are investigated and dealt with as appropriate.
No. We never have and never will.
We do our utmost to detect and remove any bad actors. Most of our services have advice published in the 'Help > Safety' section.
The simple rule is never send anyone money no matter how convincing their story or reason.
If anyone asks for money or appears to be a scammer please report them immediately via the 'Contact' options on the service you are using and our support team will investigate.